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IT Client Systems Technician-Langley AFB

Location: Hampton, VA, United States
Job # 11583089
Date Posted: 11-09-2018
SUMMARY: WinTec Arrowmaker, Inc. is a defense contractor dedicated to providing outstanding program management and operations support to Department of Defense customers. The IT Client Systems Technician will support the 363d ISRW and subordinate units.

SECURITY CLEARANCE: CURRENT TS/SCI
 
ESSENTIAL JOB FUNCTIONS:
  • Perform Tier-1 help desk support and maintenance, troubleshooting, and remediation of customer IT.
  • Support to hardware systems may include desktop computer workstations, VoIP telephones, Video Teleconferencing devices, printers, scanners, cellular smart phones, tablet computers, and laptop computers.
  • May provide support for customer software applications, such as email client, web browsers, and data processing applications.
  • Provide first-level contact with customers and convey resolutions to issues; track and route trouble tickets; and perform additional client-level IT support.
  • Plan and manage IT project workflows; interact with customers to identify IT problems, expeditiously troubleshoot, and resolve issues; coordinate with external organizations to include Tier-2 and Tier-3 organizations; install systems & implement IT projects; and promote best practices to improve organizational process efficiencies.

QUALIFICATIONS:
  • Bachelor’s degree in computer science, computer engineering, information management, or equivalent IT degree (experience may be substituted in lieu of degree).
  • At least 3 years of relevant IT system support experience. 
  • Applicants must possess current DoD 8570 IAT Level II or III certification, such as a CompTIA Security+ certification.
  • Be capable of performing frequent lifting and moving of IT equipment weighing up to 25 pounds.
  • TS/SCI clearance will be required to perform assigned duties.
  • Be well organized, detail oriented, and have the ability to communicate clearly with team members and customers.
  • Personable, professional, ethical and maintain a positive attitude.
  • Be familiar with military command and control structures.
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