back Back to Jobs

IT Client Systems Technician-Langley AFB

Location: Hampton, VA, United States
Job # 11583089
Date Posted: 11-09-2018
SUMMARY: WinTec Arrowmaker, Inc. is a defense contractor dedicated to providing outstanding program management and operations support to Department of Defense customers. The IT Client Systems Technician will support the 363d ISRW and subordinate units.

  • Perform Tier-1 help desk support and maintenance, troubleshooting, and remediation of customer IT.
  • Support to hardware systems may include desktop computer workstations, VoIP telephones, Video Teleconferencing devices, printers, scanners, cellular smart phones, tablet computers, and laptop computers.
  • May provide support for customer software applications, such as email client, web browsers, and data processing applications.
  • Provide first-level contact with customers and convey resolutions to issues; track and route trouble tickets; and perform additional client-level IT support.
  • Plan and manage IT project workflows; interact with customers to identify IT problems, expeditiously troubleshoot, and resolve issues; coordinate with external organizations to include Tier-2 and Tier-3 organizations; install systems & implement IT projects; and promote best practices to improve organizational process efficiencies.

  • Bachelor’s degree in computer science, computer engineering, information management, or equivalent IT degree (experience may be substituted in lieu of degree).
  • At least 3 years of relevant IT system support experience. 
  • Applicants must possess current DoD 8570 IAT Level II or III certification, such as a CompTIA Security+ certification.
  • Be capable of performing frequent lifting and moving of IT equipment weighing up to 25 pounds.
  • TS/SCI clearance will be required to perform assigned duties.
  • Be well organized, detail oriented, and have the ability to communicate clearly with team members and customers.
  • Personable, professional, ethical and maintain a positive attitude.
  • Be familiar with military command and control structures.
this job portal is powered by CATS